FREQUENTLY ASKED
QUESTIONS
HOW FAR IN ADVANCE DO I NEED TO PLACE MY ORDER?
While we require that special orders be placed at least 4 days in advance, we highly recommend placing orders at least 3 - 4 weeks in advance for any special order as our schedule does book up. For weddings, we recommend placing your order at least 2 - 3 months in advance of your wedding date. We do not guarantee availability until an order has been confirmed.
CAN I ORDER A CAKE FOR PICK-UP TODAY OR TOMORROW? CAN YOU ONLY PRE-ORDER A CAKE?
All desserts are available only through pre-order. Our lead time for all cakes is 3-4 weeks, however, we do not guarantee availability until an order has been confirmed.
WHAT IF I NEED TO CANCEL AN ORDER?
Please be aware that we manage an extremely heavy production schedule and last minute cancellations cannot always be accommodated due to the amount of planning and work that goes into each order prior to even baking. Cancellations are permitted only when made at least 2 weeks prior to the event date. Refunds are offered in accordance with your signed agreement. Retainers are not refundable.
DO YOU OFFER VEGAN AND/OR GLUTEN FREE OPTIONS?
We do! Vegan and gluten-free options are available on a case by case basis. Vegan and gluten-free cake flavors can be found here.
ARE THERE SET DESSERTS AVAILABLE AT THE DESSERT COUNTER? WHAT DESSERTS DO YOU HAVE THIS WEEKEND?
As of April 1, 2021, our brick and mortar retail location is closed, however our desserts are still available for pre-order. Give us a call! 415.347.3733
HOW MUCH ARE CONSULTATIONS AND TASTINGS?
HOW LONG IS A TYPICAL CONSULTATION? CAN I BRING MY FAMILY AND MY BRIDAL PARTY?
We offer design consultations and tastings for orders over $500 to ensure that you get exactly the cake you want. Consultations are $50 with payment due at the time of booking the appointment. This payment is applied to your balance should you decide to proceed with your order.
Consultations include both a tasting and design session and are limited to 1 hour in length. You are welcome to bring guests, but we do recommend limiting it to 2 trusted guests as the consultation can become unfocused and less productive when several people are present.
DO YOU DELIVER? IS THERE A DELIVERY/SET-UP FEE?
Delivery is available and reasonably priced according to location. Wedding cake delivery fees include setup. If you would like us to set up your dessert bar, there is an additional set up fee of $100 or 15% whichever is higher. This fee includes dessert signage.
CAN WE ORDER A SMALL CAKE TO CUT AND SHEETCAKES TO SERVE THE GUESTS?
Sheet cakes are available to supplement a tiered cake feeding a minimum of 100 servings. Sheet cake is $6 per serving. We do not offer sheet cakes to accompany smaller tiered cakes.
DO YOU PROVIDE OR RENT CAKE TOPPERS/CAKE KNIFE/CAKE STANDS?
We have several beautiful cake stands and platters available for rental. We do not rent serving utensils or cake toppers.
WHAT FILLINGS/FLAVORS DO YOU OFFER?
Our menu can be found here.
IF I PROVIDE A PICTURE OF WHAT I LIKE, CAN YOU RE-CREATE IT? DOES CUSTOM DESIGN COST EXTRA?
While we prefer to create unique cakes, we are happy to using your image as inspiration adding our own artistic flair. All custom cakes are priced based upon the complexity of the design and start at $400.
HOW MUCH IS REQUIRED AS DEPOSIT TO HOLD MY DATE?
Custom orders require a deposit of 30% of the order total as well as a signed contract to confirm the order. The balance and any changes to the order are due no later than 14 days before your event.
DO YOU MAKE PARTY FAVORS?
Sure do! Custom sugar cookies and boxed macarons are client favorites! Email us about options.